SHIPPING AND HANDLING
SHORT DELIVERY TIMES
At Baterías y Amperios, we prepare and ship your orders in short lead times, so that your operations continue to operate without interruptions.
AFTER-SALES TECHNICAL SUPPORT SERVICE
On-call assistance to guide you and keep your operation running smoothly.
TRANSPORT COMPANIES
We work with GLS and Alditraex, reliable companies that handle your orders with care and professionalism until they reach you.
GENERAL SHIPPING RATES
DELIVERY TIMES
The delivery times indicated are approximate and are not contractual. Please note that your order will only be processed once payment has been received. payment has been received. payment has been received.
* Delivery times may vary depending on the weight, volume and dimensions of the items.
TRACTION ELEMENTS RATE
The traction elements require careful handling as well as vertical safety packaging. This avoids tipping or spillage of the electrolyte and justifies the application of additional fees.
* Delivery of traction elements is not available for areas not listed in the table...
EXCLUDED SHIPPING ZONES
For logistical and transportation reasons, we do not ship to certain areas. Below is the list of destinations to which we do not ship. we do not ship our products.
REFUND OR CANCELLATION
In the event that once the order has been paid, cancellation of the order is requested, the amount paid will be refunded except for 20%, which will pay the administration costs of the cancellation of the payment.
Products that have been damaged or modified cannot be returned. Once we review the returned product we will proceed with the return credit.
The refund amount will be paid preferably by the same method that the payment was made: Card, Paypal or Transfer.
The prices of our store are with 21% VAT INCLUDED, but in the order form this is reflected, appearing broken down.
Procedure
- If it is an exchange when we receive the package to be returned, we will proceed to ship the exchange within 48 hours.
- In the case of a return, we will credit the returned product within 48 hours. If the order has already been processed and shipped, you must wait to receive the goods and then return the order, in which case you will be responsible for the return shipping costs.
- If it is a wrong product, we will arrange the collection of the wrong product and delivery of the new one within 48-72 hours.
- In the case of a defective product, we will arrange for the collection of the defective product and delivery of the new one within 48 hours of receipt of the REQUEST. To speed up the process, please send us a photo showing the defect identifying the order.
Delays
We will keep you informed about the tracking of your order and manage any logistical issues that may arise with the transport company.
In general, a delay may occur if the product you have ordered is out of stock in our warehouse and we have to place the order with our supplier.
Vacations / weekends
We also advise you to take into account a slightly longer delivery time if you order on weekends or public holidays, as our transport partners do not work on Sundays and public holidays. This means that no shipments will be made on weekends or holidays.
Also note that if you place your order over the weekend or on a holiday, it will be processed the next business day.
